Complaint Handling

Achieve Peace of Mind

The warranty specifies a clear set of written standards that help to eliminate gray areas and possible disputes between homeowners and builders.

In the event that a concern does arise, the complaint resolution process is simple and efficient. QBW is committed to providing the most efficient and fair complaint handling service possible.

If the homeowner and builder cannot resolve the dispute, QBW will review the claim and assign an investigator, if necessary. If the dispute is still unsettled, QBW will arrange for arbitration between the two parties, which is binding. *

* In the state of New Jersey, election of remedies applies.