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QBW’s Member Services Makes Your Job Easier
QBW is dedicated to its members. Each of our services is designed
to help your business run smoothly by streamlining operations and
facilitating better relationships between you and your customers.
With an account representative assigned to every member, we do
everything in our power to make your job easier.
QBW Direct
QBW revolutionized the industry by developing the first paperless
home-enrollment processing. Our electronic reporting Web site allows
members to access their individual accounts whenever and wherever the
need arises. We streamline the process for you with electronic
construction start registration, warranty requests and inventory tracking.
Your sales and administrative teams will be able to access and print
whatever paperwork they need for settlement, without delays or overnight
mail.
QBW Messenger
With QBW, you don’t wait on anything. QBW Messenger is another way we
stay in touch with our members. Even when you can’t pick up the phone,
you can send us an instant message and still get the answers you need at
any time of day.
Complaint Handling
Avoid costly court battles by letting an experienced warranty company
mediate issues between you and the homeowner. QBW’s three-step complaint
resolution process is simple and efficient – designed to reduce friction
in the homeowner/builder relationship, while saving both parties time
and money. If the builder and homeowner cannot resolve the dispute on
their own, QBW will review the claim and assign an investigator, if
necessary. If the dispute is still unsettled, QBW will arrange for
mandatory arbitration between the two parties, which is legally binding.
The complaint resolution process is clearly stated in the warranty
agreement, so both parties know what is expected of them. *
Maintenance Tips
As a QBW member, you can link your site to the Homeowner Maintenance
Tips page of our Web site. Direct your customers to this link, and
you will reduce the number of maintenance calls you receive from
homeowners, particularly first-time buyers who tend to have a greater
number of concerns. At the same time, you express good will to your
customers by providing them with a valuable resource that will help
them maintain their new home.
* In the state of New Jersey, election of remedies applies.
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